Terms of service

General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Withdrawal period: the period during which the consumer can exercise their right of withdrawal;
• Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
• Day: calendar day;
• Continuous transaction: a distance contract concerning a series of products and/or services, the supply and/or purchase obligation of which is spread over time;
• Durable medium: any means that allows the consumer or entrepreneur to store information that is addressed to them personally in a way that enables future consultation and unaltered reproduction of the stored information;
• Right of withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period;
• Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
• Distance contract: a contract in which, within the framework of a system organized by the entrepreneur for the distance selling of products and/or services, exclusively one or more techniques for distance communication up to and including the conclusion of the contract are used;
• Technology for distance communication: means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously in the same place;
• General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Watchesinnthebox

E-Mail: [email protected]

Article 3 – Applicability

These General Terms and Conditions apply to any offer from the entrepreneur and to any distance contract and orders concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the General Terms and Conditions can be viewed at the entrepreneur’s premises and will be sent free of charge at the consumer’s request.

If the contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these General Terms and Conditions can be made available to the consumer electronically, in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the General Terms and Conditions can be viewed electronically and that they will be sent free of charge at the consumer’s request.

In the event that, in addition to these General Terms and Conditions, specific product or service conditions apply, the second and third paragraphs shall apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to them in the event of conflicting general conditions.

If one or more provisions of these General Terms and Conditions are at any time wholly or partially void or annulled, the contract and these conditions will remain in force for the rest and the provision in question will be replaced by mutual agreement with a provision that approaches the purpose of the original as closely as possible.

Situations not regulated by these General Terms and Conditions will be assessed according to the spirit of these General Terms and Conditions.

Ambiguities about the interpretation or content of one or more provisions of our conditions should be interpreted in accordance with the spirit of these General Terms and Conditions.

Article 4 – The Offer

If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

All images, specifications, and information in the offer are indicative and cannot be grounds for compensation or dissolution of the contract.

Product images are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the real colors of the products.

Every offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer, in particular:

• The price, excluding import duties and VAT. These additional costs are at the customer’s expense and risk. The postal service and/or courier will apply the special regulations for postal and courier services concerning importation. These regulations apply when goods are introduced into the EU, which is the case here. The postal service and/or courier will charge VAT (possibly together with import duties) to the recipient of the goods;
• Any shipping costs;
• The manner in which the contract will be concluded and what actions are required for this;
• Whether or not the right of withdrawal applies;
• The method of payment, delivery, and execution of the contract;
• The term for accepting the offer or the term within which the entrepreneur guarantees the price;
• The amount of the tariff for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
• Whether the contract will be archived after conclusion and, if so, how it can be consulted by the consumer;
• The manner in which the consumer can check the information provided in the context of the contract and correct it before the conclusion of the contract;
• Any other languages in which the contract, in addition to Italian, can be concluded;
• The codes of conduct to which the entrepreneur adheres and how the consumer can consult them electronically;
• The minimum duration of the distance contract in the event of a continuous transaction.

Optional: available sizes, colors, types of materials.

Article 5 – The Contract

The contract is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and meets the corresponding conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur may, within legal frameworks, inquire whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the contract, they are entitled to refuse an order or request or to attach special conditions to the execution.

The entrepreneur will provide the consumer with the following information in writing or in such a way that the consumer can store it on a durable medium, at the latest upon delivery of the product or service:

• The address of the entrepreneur's establishment where the consumer can lodge complaints;
• The conditions and manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• Information on warranties and existing after-sales services;
• The data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the contract;
• The requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration. In the case of a continuous transaction, the provision of the previous paragraph only applies to the first delivery.

Every contract is entered into under the suspensive condition of the availability of the products concerned.

Article 6 – Right of Withdrawal

Upon purchasing products, the consumer has the option to dissolve the contract without giving reasons within 14 days. This reflection period starts on the day after the consumer, or a representative previously designated by the consumer and made known to the entrepreneur, receives the product.

During the reflection period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product to the entrepreneur with all accessories and – if reasonably possible – in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

The consumer may also explicitly declare that they wish to exercise the right of withdrawal using the model withdrawal form or in another clear manner. If the consumer wishes to use the model withdrawal form or another clear statement, they can do so by notifying the entrepreneur.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the product will be borne by them. However, the entrepreneur will refund all sums received from the consumer, including shipping costs, within 14 days of receiving the withdrawal declaration.

The entrepreneur will refund the consumer all sums received, including the shipping costs incurred by the consumer to return the product. However, the entrepreneur may wait to refund until they have received the product back or until the consumer has provided proof that they have returned the product, whichever occurs first.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur can exclude the consumer's right of withdrawal if this is clearly stated in the offer. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly indicated it. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated the exclusion options in the offer and the consumer was informed before the conclusion of the contract.

Article 9 – The Price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price increases resulting from legal or regulatory provisions.

In the event of a pricing error in the offer not indicated in the offer, the entrepreneur may cancel the order or impose special conditions on the order.

Article 10 – Compliance and Warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, and the reasonable requirements of usability and reliability. If the entrepreneur offers additional guarantees beyond those prescribed by law, this will be clearly communicated.

Article 11 – Delivery and Execution

The entrepreneur will execute orders for products with the utmost care. Execution will take place in the order of receipt of orders, unless otherwise agreed.

The entrepreneur will deliver the ordered products, if possible, within 30 days, unless otherwise agreed. The entrepreneur will inform the consumer in the event of a delay in delivery.

Article 12 – Payment Methods

Unless otherwise agreed, payments must be made immediately after the conclusion of the contract. The consumer is obligated to report any discrepancies in billing to the entrepreneur immediately.

Article 13 – Complaints

The entrepreneur has established a complaints procedure and will respond to complaints within 14 days of receipt. If the complaint is not resolved to the consumer's satisfaction, the latter may submit the complaint to:

• The competent supervisory authority for consumer protection;
• An arbitration tribunal.

Article 14 – Applicable Law

These General Terms and Conditions and all contracts concluded based on these conditions are governed by law of UK.

Article 15 – Amendment of the General Terms and Conditions

The entrepreneur may amend these General Terms and Conditions. Changes will be communicated to the consumer at least 30 days before they take effect.